Multi-Agency Safeguarding Hub (MASH)

The Multi-Agency Safeguarding Hub (MASH) is a single point of contact for all safeguarding concerns regarding children and young people in West Sussex which includes front door access for Early Help.

It brings together expert professionals, from services that have contact with children, young people and families, and makes the best possible use of their combined knowledge and resources to keep children safe from harm and promote these and their families well-being.

The MASH will do this by:

  • Acting as a front door to manage all safeguarding concerns
  • Researching information held on professional databases to inform decisions
  • Continuing to provide support to professionals working in Early Help. Especially identifying families who need Think Family Keyworker Services and other key working services, and family network responses
  • Providing a secure and confidential environment for professionals to share information
  • Identifying low –level repeat referrals which taken in isolation may not appear concerning, but do when the child’s journey is reviewed
  • Accessing quickly and efficiently the child protection investigation staff both within children’s social care, the Police and Health (holding strategy discussion centrally

MASH Operating Protocol

Referring to the MASH

Request for support online referral form for Adults –

Request for support online referral form for Children’s –


  • IMPORTANT: New Email contact for the Multi-Agency Safeguarding Hub MASH.
  • From the 1st April West Sussex County Council will now longer be using the GCSX email account system.  Therefore from 00:01 on 1st April 2019 all emails into MASH should be sent to
  • Please note if there is an urgent safeguarding issue, agencies should continue to make telephone contact initially with MASH on 01403 229900 to discuss concerns
  • EDT have been made aware that some external switchboards are cutting off calls before they connect when dialling the normal EDT number – 0330 222 6664 – you will hear one ring followed by an unobtainable tone. If you           experience difficulty, having tried the 0330 number, please ring 07711 769657, this will connect you to the duty Social Worker. Please note that this mobile number cannot accept text messages.
  • It is recommended that agencies update their child protection and safeguarding policy to reflect the new email contact details shown above.

To read the MASH Information Factsheet click here

To read the MASH update from the Early Help MASH Manager click here